سياسة الاستبدال و الإسترجاع

Return and exchange policy for shipping invoices 1. Nature of the service We act as a shipping intermediary between the customer and various shipping companies, and we do not bear responsibility for the actual transportation or delays caused by the shipping company. 2. Cancellation or refund of the invoice before use The customer can request to cancel the invoice and refund the amount before the shipment is delivered to the shipping company. The refund is processed within (3–7 working days) depending on the payment method. A small administrative fee may be deducted. 3. After using the invoice (delivery of the shipment) The invoice value cannot be canceled or refunded after the shipment is delivered to the shipping company. Any delay or issue in delivery is the responsibility of the shipping company, and a complaint request is to be filed with them. 4. Errors in data The customer is responsible for entering the shipment data correctly (address, mobile number, weight, contents). In case of an error: a modification fee may be imposed by the shipping company, or the shipment may be rejected without a full refund. 5. Rejected or returned shipments If the recipient refuses to receive the shipment: the customer bears the return fee. The invoice value is not refunded. 6. Damaged or lost shipments We are only an intermediary, but we assist the customer in opening a claim with the shipping company. Compensation is according to the shipping company's policy and not through us. 7. Violating shipments Shipping prohibited materials according to the regulations of shipping companies or official authorities is not allowed. In case of violation: the customer bears full responsibility. The invoice value is not refunded. 8. Communication and support We can be contacted via (WhatsApp / email / customer service number) for order follow-up or complaints. Completing the purchase of the invoice means the customer agrees to all the above terms and policies.